Update as of December 19, 2019 to reflect a change in my opinion about the Butcher Box meat delivery subscription. I am no longer recommending Butcher Box due to my experience in a change in product quality, customer service and messages I have received from others who have shared their similar experiences with me.

My sincere apologies to anyone who had read this review and ended up having a negative experience with Butcher Box.

I am leaving most of the information from this original post in place as it does have valuable information for someone who is considering trying out Butcher Box for themselves.

I really really did love Butcher Box until things seemed to go downhill later in 2018 in terms of quality and attention to detail. The biggest reason I loved Butcher Box so much was because the meats just tasted so darn good.

Below are the main reasons I am no longer ordering from Butcher Box.

1. Damaged Packages
– I had received multiple shipments where the vacuum-sealed meat packages had what looked like box cutter slashes in them.
– Others were just not sealed correctly and would be flooded with water when being defrosted.
Since they weren’t sealed, there was no way we were going to consume them.
Not every vacuum-sealed piece of meat was like this, but started happening with every shipment and multiple pieces of meat.

I would have to submit an issue request to their customer service and the remedy was just to add a replacement to the next shipment rather than refund money for the damaged meat.

Not only is this inconvenient, but it is a waste of food and an animal’s life.

2. Quality of the Meats
– The meats started tasting not as good. When I would defrost a steak or ground beef, there was so much liquid that would come out of the package that what was left was grey-looking meat and just didn’t seem right and the result was tough meat. I went from being wowed by the flavors to being super disappointed when I would defrost something. Since I create recipes on this website, I stopped being able to use their products for photo shoots because they no longer looked as good.

3. Sloppy Butchering
– Possibly related to #2, but I started receiving cuts of meat that were just sloppy. A 2 pack fo filet mignons were cut the wrong way and didn’t even resemble a filet. Other cuts like pork shoulder were sloppy and didn’t cook well. It wasn’t just pork shoulder cut in half, but it was like a mangled piece of pork shoulder.

4. Customer Service
– This is mostly from people reaching out to me saying they had bad experiences with customer service. Not that I have been totally impressed with it, but I haven’t personally experienced anything terrible. People have said that it has been tough to get refunds when whole boxes were thawed, it has been difficult to cancel, etc. Again, the customer service complaints have mostly come from others emailing me about it and not my actual experience.

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These are the 4 biggest issues to me because you are paying a premium for “quality,” and when that is not delivered upon, we have the choice to take our business elsewhere to someone who delivers upon the promise.

It’s important to note that we never got sick from any meat we ever consumed from Butcher Box (and I have never heard of anyone else getting food poisoning from their products).

I also haven’t used Butcher Box for many months, so there’s of course a chance that they have fixed their issues by now.

I also have no insight into the company as to what might have changed. My guess is that they grew too fast and the quality of the products and the customer service has suffered. I hope they are able to turn things around because there is a lot of potential for good, as they have done in the past.

Full disclosure: I tried Butcher Box, loved it (at the time), and want to share my experience and some special savings with you so I became an affiliate where I receive a small commission if you sign up. 

Butcher Box first caught my interest because it is different from the full meal subscription boxes I’ve seen and tried in the past. Instead of receiving all the ingredients and a recipe for the entire meal; Butcher Box delivers just the meat right to your doorstep that you use in whatever recipe you wish.

What is Butcher Box?

Butcher Box is a meat distributor that connects local farms and coops to distribute and deliver high-quality grass-fed beef, heritage pork, organic free-range chicken and wild Alaskan salmon to your front doorstep.

grass-fed beef, heritage breed pork and organic chicken

Who is Butcher Box for?

  • Those who really care about the quality and taste of their meats and chicken.
  • Those who want to save time by having their food arrive on their doorstep without having to go shop for it.
  • If grass-fed beef, heritage pork and organic free-range chicken aren’t available locally.
  • You love to come up with your own dishes instead of having the entire meal and recipe delivered.
grilled steak heirloom tomato salad overhead

Butcher Box Ordering Options

Butcher Box has a total of 5 box options to choose from when you order. There are 4 curated box options as well as an option to create a custom box. When you go through the ordering process, you have quite a few ways to customize your box.

Each of the 5 options can come in a regular (classic) size and a big box size. The weight of the contents depends on which you order. There are also lots of “add-ons” that can be placed in the box along with monthly specials that are available.

butcher box review overhead

You will have a choice between a mix of beef, pork, chicken, and other add-ons for special cuts such as salmon, lamb, and turkey (depending on the season and availability).

A custom box allows you to choose exactly what goes into your Butcher Box from the 20 different cuts of beef, pork and chicken. While the custom box gives you full control, it is more expensive by about 20%. I tend to go with one of the curated box options and have been really happy with the variety.

If you can source organic free-range chicken locally for cheaper than it is with Butcher Box, it might be worth getting a beef and pork combination box without the chicken, for example.

Box Frequency

You can choose between a monthly or a bi-monthly subscription. You will have the option to delay or change the frequency of your subscription at any time (which will go into effect after your next scheduled order). This makes it really convenient if you plan on going on vacation or happen to have a surplus of meat and don’t need any more at that time.

sous vide chicken breasts horizontal

How much does Butcher Box cost?

The classic size mixed box is $129. The classic box includes 8 to 11 pounds of meat which equals out to 24 meals.

The big box is $238 and includes 16 to 22 pounds of meat, equaling 48 meals.

This might sound really expensive. But chances are you are already spending that much or more on meat at the grocery store, and the quality is probably much lower than that of Butcher Box meat.

The big box option comes out to less than $5 per 6oz portion.

butcher box review horizontal 2

What you get in a Butcher Box.

The classic size mixed box changes each month. Last month’s box included:

seared sous vide pork chops

Is Butcher Box worth it?

Butcher Box isn’t cheap, so this is a great question to ask, and one I asked myself. While it is more expensive, just based on taste and convenience alone, it is totally worth it.

Years ago I was all about seeing how big of a piece of meat I could get for the cheapest price. Sure, it would taste okay (maybe not so much) but it would fill me up. More recently I have been all about less but better, and have been so much happier since changing to that attitude.

Knowing you are eating quality humanely raised animals that taste so much better makes the difference. From seafood to produce, I would rather eat a little less but way better ingredients.

flat top cheeseburger horizontal close up

The Value of Butcher Box

The real value of Butcher Box comes in when you add in your time. You are paying for quality and convenience. If you are buying high-quality meats, you are probably having to shop at multiple stores. The time it takes to decide what to add to your shopping list, driving to the store and shopping really adds up quickly. This is all eliminated when you get Butcher Box delivered to your doorstep.

It’s all about the convenience

I really don’t mind going to the grocery store, it can actually be fun and inspiring when not in a hurry. I’ve found it much more fun to go out to the store for all the veggies and sides rather than the main ingredient.

Butcher Box helps simplify your life

When you subscribe for a mixed box; they decide for you what you will be eating that month (or you can decide with a custom box), which is a bit freeing in a way. It takes another decision out of the way so you can focus on something else that’s important in your life.

skillet rib eye steak. and potatoes horizontal

A few Negatives to Butcher Box

As much as I have loved Butcher Box so far, there are a few negatives that I have experienced. They definitely aren’t deal breakers, but I just want to let you know about them.

  • The packaging – There is quite a bit of packaging that is included to keep the meat frozen during transportation. It’s a large very sturdy box with an inner box encased with compostable packaging popcorn. The popcorn is loose in the box and is a bit of a hassle to deal with if you don’t have a compost bin to simply dump it in. It can also be put in the sink and disintegrates when it comes in contact with water.
  • Meat can arrive with damaged packaging. While this doesn’t happen often, I have experienced the vacuum sealed packaging being unsealed upon delivery. They do make it easy to either get a credit to your account or add a replacement to your next order if this ever happens. Even if they replace it, it is still a waste of food that could have been eaten.
  • Depending on how much meat you eat, the box you order can have too much or too little for your needs. They have multiple plan options to make it work for you. We switched our box delivery frequency to every other month since we don’t eat meat every day.

Would I re-order Butcher Box?

The answer is absolutely yes! I would definitely order Butcher Box again and I already have! There’s something amazing about looking at each other after your first bite of dinner and saying “omg that is so good.” The taste and quality really is exceptional.

Update as of December 2019: Unfortunately, I am no longer able to recommend or give a positive review of Butcher Box due to changes in more recent negative experiences.

5 Benefits of Butcher Box (why to love it)

  • All of the meat is extremely high-quality.
  • The taste is exceptional!
  • Convenience. It’s waiting right there in the freezer when you need it that night or when planning out meals for the week/month.
  • It saves you shopping time since it arrives right on your doorstep.
  • Helps reduce food waste. When your food is in the freezer; you simply take it out that day or the day before you are going to cook it. Buying non-frozen meats that you are planning on consuming at a later date can end up expiring and being wasted.
  • Hidden benefit: Butcher Box can actually save you money!!! By going to the store less often (specifically Costco), you are much less likely to impulse buy and will end up spending less and wasting less. Think about that benefit for a sec. It’s pretty powerful.

TLDR;

When it comes down to it; Butcher Box is really about the convenience of quality. If you love the best tasting meats that are delivered right to your doorstep and are waiting for you in your freezer, then you should definitely give Butcher Box a try.

Butcher Box was great when I first tried it at the end of 2019 and first half of 2019, but it has gone downhill both in terms of the product quality their customer service. I am no longer recommending Butcher Box to anyone.

I am currently in search of a new exceptional meat delivery subscription service that I can recommend.

Recipe inspiration for your Butcher Box

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11 Comments

  1. Oh darn! I should have visited your site before I signed on to Butcher Box. What gross products! I received my first box with 3 packs sliced open. The only problem was I didn’t notice those razor cuts until I thawed the first one, found the tear, and carefully examined all the other packs in the shipment. Found two more torn packages.
    The “bonus” free rib eyes were spoiled when I thawed them out and I was sick from eating the spoiled meat. CS offered to replace in the next order, okay. But then I made beef stroganoff from the prime tidbits, and found the meat inedible. Tough, stringy, and full of gristle. The cuts were sloppy, resembling nothing like a prime cut of meat.
    As for the taste of the meat? What taste? I can get better tasting meat from WMart!
    Before I ever try another meat company online, I will first go to the local agricultural center where our state college grad students do all the meat butchering as part of their advabced degree studies in Animal Husbandry.
    Thanks for being honest in your review. I hated to think it was just my pickiness or too high expectations.

  2. This is an email I sent to Butcher Box after cooking my first ribeye that I got from them:

    “I just grilled my first ribeye steak that I got from you. I am not at all pleased with the quality of the steak. I grilled it the same way I have been grilling steaks for many years. It was completely thawed and placed on the kitchen counter to reach room temperature. I seasoned it with salt and ground pepper. My gas grill has an infrared searing side burner, I seared each side for about 1 to 1 -1/2 minutes and then placed it over direct heat on the preheated grill for another 1-1/2 to 2 minutes per side. After letting it rest a few minutes, I cut into the wider end of the steak. It was cooked to perfection, medium rare, leaning more toward rare than medium.The first 5 bites were so grisly, they were unchewable. The rest of the steak was very mediocre. The USDA choice ribeyes I have been buying from Costco are far superior to your ribeyes (at least compared to the first one.)

    I’ve seen many praises for the quality of your meats on the internet, and I can’t believe the praises based on that first ribeye. Is this a one off problem? Can I expect the same quality of meat from you all the time?”

    Their response was that they would credit my account for a 2 pack of ribeyes or pit a pack in my next order. As far as I am concerned, there won’t be another from me. I feel I got suckered. I paid over $16 per pound for inferior meat. I could move up to USDA Prime at Costco for that. “Fool me once, shame on you. Fool me twice, shame on me”.

    Joe

  3. I stumbled across your blog because I was researching butcher box. I appreciate your honest review, good and bad.

  4. I wholeheartedly agree! At least when I first started with Butcher Box, the quality was quite good. And with my long work hours, it was easy.Halfway through my subscription, I notice the butchering wasn’t just sloppy, things looked hacked. Thick at one end, thin and raggedy at the other. Then things were arriving with the wrappings torn, still frozen, but needing to be quickly rewrapped. And the pricing was such, that I could buy pretty much the same thing at Whole Foods (aka Whole Paycheck) for less money, and fresh, not frozen.I’m also luck enough to live where I can buy artisan and locally farmed meat nearby. So, I too, parted ways with Butcher Box last year. The last top sirloin steaks I have from them are in the sous vide right now, having gotten lost in my freezer for 6 months.

  5. I tried Butcher Box. I found it a little pricey for two people. After the first order i suspended the automatic orders. Suspended indefinitely since i thought if I ever wanted to order again I could do so. I found the meats just average. The steaks were not that tender and the rest of the products were no better then what I could get locally. Then this week I receive a box from them. The box was damaged and the meats were partially thawed. I called customer service and asked why was a box sent to me since i never ordered it. I was told the suspension period was up that’s why they sent it. Surprise !!!. I told them i did not want the product and i also told them about the damaged box and thawed meat. I asked for a refund or to send back the box. They said they could not take back the product but i would get a refund. Then I get an email telling me no refund unless I send pictures. I did and I get another email stating no refund. I asked to cancel the subscription. They said no problem. I contacted my credit card company to dispute the charges. Then i get a call from my daughter telling me that they cancelled their subscription months ago but received a large order for over 300.00 that they never ordered. This company is very unscrupulous and under handed. Even if you cancel their subscription they continue to send product and charge your credit card and tell you because its meat they cannot take back the product. I have instructed my credit card company to block them from charging for any unauthorized orders. Buyer be ware. You can get better products from Omaha Steaks with no subscription. You order what you want when you want. No automatic reordered. Save your money and the aggravation with dealing with these people

  6. Did Butcher Box ever reach out to you to explain the problem or apologize or offer a recompense? I just ordered my first BB and am now a little nervous.

  7. Thank you for your updated review of Butcher Box! I was just about to order my first box when I decided to check the reviews first.

  8. I was considering butcher box, and I had read your review both before and after your 12/19/19 update. You update didn’t go into much detail as to why you are no longer recommending Butcher Box. Could you provide us readers with more details/reasons why Butcher Box is not a good choice?

    Thank you

  9. Do NOT order from Butcher Box. I placed an order, they charged me, but then I got an email saying that they replaced my filet with a lower cut of meat, and then refused to refund. This is terrible! Please, please go anywhere else. Trust me.

  10. Butcher Box is terrible
    While the quality was simply ok, no better than whole foods or the grocery store; yet, I subscribed for the convenience. However, I quickly learned that they have absolutely no respect for their own product. My address was the subject of a hurricane warning. I immediately contacted them and they refused to stop or postpone the shipment because the order was processed. Worse, they actually shipped food – a hurricane warning was in effect – as a result the food become rancid and was completely wasted. Clearly they have no respect for the animals sacrificed. They should be ashamed.

  11. There is really no customer service at this company. Had an order scheduled, but was unexpectedly called out of town. I phoned customer service to request a modification in delivery date. They stated the delivery date could not be changed and didn’t seem to even care about the issue. I returned home to a spoiling case of meat at my front door ($130 dollars wasted). Needless to say I cancelled my account since I’m not able to schedule my life around the boxed meat deliveries. Really disappointed in their abysmal customer service. I received a response from Butcher Box to reach out to their customer service to make this right. I responded to the Butcher Box customer service as requested. I received not a single response! I think this is a standard statement they cut-n-paste with all negative reviews for the appearance that customer service does exist at their company. Wouldn’t use this place unless you have money to lose. Meat is already expensive without needing to throw away missed shipments.